Lifelong learning (adult education)

Life Long Learning: conflict management in adult education

A course on conflict management in adult education and lifelong learning: where conflict comes from and how communication and emotional intelligence can prevent and de-escalate it. Participants practise mediation, negotiation and restorative dialogue, adapt them to online and multicultural groups, and build a conflict management toolkit for their own learners.

5 days
Certificate of attendance
EN

Who it is for

Adult education teachers and trainers
Lifelong learning professionals
Career counsellors and guidance officers
School and vocational education staff
Managers of education centres and NGOs
Project coordinators and mobility programme leaders

What you will learn

Understand the nature, causes and types of conflict in adult education and lifelong learning
Use communication and emotional intelligence techniques to prevent and de-escalate conflict
Apply negotiation, mediation and restorative dialogue to real adult learning situations
Practise cultural sensitivity and inclusion in multicultural groups, with European good practices
Adapt conflict management tools to online, hybrid and non-formal learning
Create and evaluate materials and strategies for adult learners

By the end of the course, you will be able to

Explain where conflict comes from in adult learning groups
De-escalate tense situations with communication and emotional intelligence
Run a mediation or restorative dialogue
Use a conflict management toolkit adapted to their learners, online and in person

Programme, day by day

Day 1Conflict in lifelong learning

Introductory meeting: practical arrangements, timetable and venue
Welcome session, icebreakers and programme objectives
What conflict is; sources of conflict in adult and intergenerational settings
Emotional intelligence and group dynamics
Group exercise: conflict self-assessment and reflection

Day 2Communication and de-escalation

Active listening, assertiveness and non-violent communication
Conflict styles: competing, avoiding, accommodating, compromising, collaborating
Cross-cultural misunderstandings and strategies for inclusion
Role play: difficult conversations

Day 3Mediation, negotiation and restorative dialogue

Principles of mediation and third-party facilitation
Negotiation in education, NGOs and communities
Restorative dialogue circles
Workshop: a conflict resolution protocol for your organisation

Day 4Good practice and digital challenges

Conflict management in European lifelong learning: case studies and Erasmus+ projects
Adapting strategies to online and blended learning
Digital miscommunication, cyberbullying and online tensions
Participants' cases and solutions

Day 5Action planning and reflection

Designing a conflict management toolkit for your learners
Peer feedback on toolkits and action plans
Key takeaways and European lifelong learning competences
Certificates and group reflection circle

How the course runs

Participatory learning: group work, discussion, simulations and peer teaching
Practical examples, case studies and conflict resolution frameworks
Reflection tools aligned with the Key Competences for Lifelong Learning
Intercultural, inclusive and multilingual awareness throughout

Certificate of Attendance, issued by BragaMob, and Europass Mobility, issued by your school and completed with us. Accommodation, meals, transfers and cultural integration activities can be added to the course: your quote lists each service you choose. Dates on request.

Lifelong learning (adult education)